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Fault summary
Investigate the device settings and identify the cause of the reported issue.
Support ticket
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Recommended settings
Recent and commonly used settings
Troubleshooting progress
No core troubleshooting steps completed yet.
Bluetooth & devices
Mouse, keyboard and printer profiles are present. Nothing here explains the current support issue.
Verification
After making a change, run a test to compare the expected result with the actual result.
Personalisation
Theme, background and lock screen settings are available. These are not linked to the current ticket.
Accounts
The user is signed in correctly. There is no current sign-in or profile error.
Time & language
Date, time and language settings are available here.
Gaming
Gaming settings are available here. They are not related to the current support fault.
Accessibility
Accessibility tools can be configured here.
Privacy & security
Privacy, permissions and security preferences are available here.
Windows Update
Last checked today. No critical update fault is active in this scenario.