Complete the simulation by reviewing feedback, updating tickets, monitoring performance, carrying out a remote support session and recording findings.
Open tickets
4
▲ 1 since yesterday
SLA compliance
92%
▲ 4% this week
Average resolution
2.4h
▼ 18 minutes
User satisfaction
4.1/5
▲ 0.3
Priority queue
Simulation progress
| ID | User | Issue | Priority | Status | Owner | Last update | Action |
|---|
Feedback sample
Validity assessment
Completed feedback reviews
No reviews completed.
CPU usage
34%
Memory usage
71%
Network latency
28ms
Service availability
99.7%
Server response time
Record a performance check
Performance log
No checks recorded.
Remote support console
SecureAssist RemoteDisconnected
Ready to establish a secure support session.
Session controls
Record findings and actions
Management summary
No findings recorded yet.
Findings register
No findings recorded.