K1.11 The impact of measures and procedures that are put in place to mitigate threats and
vulnerabilities:
• measures:
o recovery time objective (RTO)
o recovery point objective (RPO)
o mean time between failure (MTBF)
o mean time to repair (MTTR)
• procedures:
o standard operating procedure (SOP):
▪ installation procedure
▪ back-up procedure
▪ set-up procedure
o service level agreement (SLA):
▪ system availability and uptime
▪ response time and resolution timescales
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