Week 13

K2.13 The principles of IT service management (ITSM):

• the co-creation of value through service relationships

• the delivery of great experience to customers

• considering the broader scope and potential impact of changes

• working across departments to learn how others use the systems

English and Maths

English

Stretch and Challenge

Homework

Equality and Diversity Calendar

How to's

Links to Learning Outcomes		Links to Assessment Criteria

→
Next ←
Prev