Week 14

K2.14 The Information Technology Infrastructure Library (ITIL®) framework and how this is applied in a

digital infrastructure context:

• service strategy – aligned to business objectives to ensure that the service is fit for purpose and fit for

use

• service design – design of services and all supporting elements for introduction into the live

environment, ensuring that people, processes, products and partners are all considered

• service transition – building and deploying services and ensuring that any changes are managed in a

coordinated way

• service operation – fulfilling requests, resolving failures, fixing problems and carrying out routine

operational tasks

• continual service improvement – continually improving the effectiveness and efficiency of IT

processes and services

Last Updated
2024-07-11 09:21:27