week 4

P2.4 The relation and interaction between digital support services and technical and non-technical

customers/clients/end users:

• verbal support in person or over the phone

• written updates by email or added to a support ticket or system which the user can view

• classroom or individual training and support

• remote support

• screen sharing

• messaging technology

• pre-recorded topic-based e-learning

Last Updated
2024-07-11 10:12:31