Week 5

2.7 Understand the types of operating systems and how they are used in a digital support environment

• End user (for example, Windows, macOS, Linux):

o used on desktop PCs and laptops.

• Mobile (for example, iOS, Android):

o used on tablets, devices and mobile phones.

Investigate the features and functions of IOS and Andriod using the below website.
Appetize.io Online Demo

• Server (for example, Windows, Linux):

o used in client-server network environments.

2.8 Understand the range of application types used in a digital support context

• Productivity software:

o word processing software

o spreadsheet software

o presentation software

o visual diagramming software.

• Web browser.

• Collaboration software:

o email client

o conferencing software

o voice over internet protocol (VoIP)

o instant messaging software

o online workspace

o document sharing.

• Business software:

o database software

o project management software

o business-specific applications (bespoke)

o accounting software

o customer relationship management (CRM)

o ticket management software.

• Development software:

o computer-aided design (CAD)

o integrated development environment (IDE).

2.9 Understand application installation and configuration concepts in a digital support context and be able to install and configure software and systems

• System requirements:

o storage space

o RAM

o compatibility

o processor

o OS.

• Hard disk drive (HDD) configuration:

o advantages:

– increased storage capacity

– lower cost

o disadvantages:

– high risk of damage due to moving parts

– greater potential to overheat.

• Solid state drive (SSD) configuration:

o advantages:

– faster access

– faster write and rewrite speeds

– lower risk of damage due to no moving parts

– applied in devices to reduce device size (for example

mobile phone, tablet)

o disadvantages:

– higher cost

– less storage capacity.

• Network card configuration:

o advantages:

– efficiency

– highly secure

– runs efficiently

o disadvantages:

– higher cost

– performance lifespan.

• Resource setup for performance optimisation.

• Permissions:

o folder/file access for installation and operation

o user authorisation

o principle of least privilege.

• Security considerations:

o impact to device

o impact to network

o impact on usability

o impact on the way data is stored.

• Install and configure software and systems onto end user devices:

o remotely install an operating system and configure

system settings:

– select appropriate boot drive and configure with the correct

partitions/formats

– configure domain set-up

– configure time, date, region and language settings

– install additional drivers

– install any available updates (for example Windows updates)

– upgrade an existing operating system ensuring all user data

is preserved.

• Install productivity software:

o apply software updates

o install network-based software.

Last Updated
2026-07-14 13:54:14