Week 8

2.15 Understand the purpose and process of system recovery and restoration

• System recovery:

o fixes a system in its current state

o preserves all files and folders.

• System restoration:

o applied when system recovery fails

o reverts system back to a previous state.

• Process:

o ensuring data is backed up

o booting in system recovery tools

o following on-screen instructions

o testing of issue to confirm resolution.

2.16 Understand the purpose and types of corporate and internet service provider (ISP) email configurations and their applications within digital support

• Email configuration – server configuration of an email account used when traffic moves through a firewall or when configuring an email account set-up:

o Post Office Protocol 3 (POP3) – used to receive emails from the server to a local piece of software

o Internet Message Access Protocol (IMAP) – allows emails to be held on a mail server and received by software

o Simple Mail Transfer Protocol (SMTP) – used to receive emails that are sent over the internet

o Secure/Multipurpose Internet Mail Extensions S/MIME) – used to send encrypted email messages

o port and Secure Sockets Layer (SSL) settings – encrypted connection between the website server and the browser to improve security

o Transport Layer Security (TLS) – successor to SSL, used to provide security for data.

2.17 Understand the process of the configuration of on-premises and cloud-based integrated commercial provider email services:

• Ensuring alignment with corporate policy.

• Configure user profiles (for example, usernames, passwords, email signatures).

• Identifying and selecting:

o provider (for example, G Suite, Microsoft 365)

o protocol (for example, SMTP, IMAP, POP3)

o configure mail exchange (MX) record

o domain for incoming mail

o domain for outgoing mail.

Last Updated
2026-07-13 09:02:43