Week 2

2.3 Understand the incorporation of digital technologies by organisations into key areas of business operations and the implications for digital support roles

• Key areas:

o finance:

– budget/finance dashboards

– invoicing processes

– online expense tracking

o sales and marketing:

– customer relationship management (CRM) systems

– social media management and tools

o operations:

– performance dashboards

– online ticket systems

o human resources:

– personnel management systems

– digital training

o communications:

– video conferencing

– email

– collaborative platforms

o research and development:

– access to information

– development environments (for example computer-aided design (CAD), integrated development environment (IDE).

• Implications for digital support roles:

o increased demand for support due to organisational system’s reliance on digital systems

o increased training needs of workforce due to reliance on digital competencies and digital skills

o increased requirement for CPD to support changing systems and technologies

o requirement to operate and maintain changing digital information systems to support the organisation to collect, store, maintain and distribute information.

Last Updated
2026-07-13 09:09:50