3.5 Understand and be able to demonstrate the process of critical
thinking and the application of evaluation techniques and tools
• Process of critical thinking:
o identification of relevant information:
– different arguments, views and opinions
o analysis of identified information:
– identify types of bias and objectivity
– understand links between information and data
o selection of relevant evaluation techniques and tools
o evaluation of findings and drawing of conclusions
o recording of conclusions.
• Evaluation techniques:
o formative evaluation
o summative evaluation
o qualitative (for example, interviews, observations, workshops)
o quantitative (for example, experiments, surveys, statistical
analysis) benchmarking
o corroboration:
– cross-referencing
o triangulation.
• Evaluation tools:
o gap analysis
o KPI analysis
o score cards
o observation reports
o user diaries
o scenario mapping
o self-assessment frameworks
o maturity assessments.
• Apply the process of critical thinking to meet requirements:
o identify relevant information
o analyse the information
o select and apply appropriate evaluation techniques and tools
o evaluate findings
o logically organise and record conclusions.
• Select and apply techniques and tools to support evaluation in a
digital infrastructure context:
o identify and clarify the parameters of the evaluation
o select appropriate techniques and tools to support the evaluation
o apply the selected techniques and use the appropriate tools to
support the evaluation
o record the findings of the evaluation for the requirement.
(E1, E3, E4, M5, M6, M8, D2, D3, D4)
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