3.1 Understand and be able to identify types of sources of knowledge
that can be applied within digital support
• Academic publications (for example, textbooks, research journals
and periodicals).
• Supplier literature (for example, handbooks or online articles for
specific devices, computers or laptops).
• Search engines (for example, Google, Bing).
• Websites (for example, wikis, forums, Stack Overflow,
manufacturers’ websites).
• Social media (for example, company profiles for Twitter/X,
Facebook and LinkedIn).
• Blogs (for example, reviews of new technologies, opinions on
topical issues in the digital sector).
• Vlogs (for example, demonstrations, tutorials on digital
technologies).
• Professional networks (for example, digital transformation
networking events/conferences).
• E-learning (for example, MOOCs, recognised vendor qualifications,
Cisco).
• Peers (for example, colleagues, network contacts, other industry
professionals).
• Be able to identify sources of knowledge and apply factors that
legitimise their use to meet requirements in a digital infrastructure
context:
o identify and clarify the parameters of the requirements
o identify appropriate sources of knowledge (up to 3) (for example,
search engines, blogs)
o apply the factors of reliability and validity to identified sources
(for example, authority, date of publication)
o assess and review potential bias of sources
o assess and review the identified sources’ appropriateness to meet
the requirements.
(E4, D1)
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