week 2

Task 2: 2 hours 10 minutes

You must read the information on all pages provided for this task before starting your response
(12 marks)

Scenario

You have resolved the individual computer issues and you have been moved you onto a larger project by your team leader. In a team meeting, your team leader informs you that currently the business uses a wide range of different operating systems, computers and software.

Willow Technology would like to standardise this, where possible, whilst ensuring that staff have access to computers, software and services they require. You have been asked to put forward recommendations on resolving the issues, therefore you need to gather information that will help you plan your recommendations.

You organise a meeting with Willow Technology’s network manager to discuss requirements for the updated computer build and better understand the overall computer usage and problems. Before the meeting, you decide to prepare some questions that will help you gather the appropriate information in the meeting.

After your meeting, you must update your team leader and the facilities manager of Willow Technology with your findings by sending them each an email.

Instructions for students

The meeting with the network manager will be a recorded, simulated interview in which your tutor will play the role of the network manager and will last no longer than 10 minutes. (6 marks) The total time for the task is 2 hours and 10 minutes which will be broken down as follows: You will be allocated 1 hour to prepare your questions. You should:

•  prepare a list of key questions you want to ask to gather information from the network manager prior to your meeting with them

You will be allocated 10 minutes to conduct your interview. After your meeting with the network manager, you need to email your team leader and the company facilities manager with your findings. (6 marks).

You have the remaining 1 hour to complete both emails. Your email to your team leader (technical audience) should:

• outline any questions and responses you have used or gathered
• summary of key issues identified

Your team leader has also asked you to email the facilities manager (non-technical audience). Your email should:

• include an overview of the issues that have been identified that can be sent company-wide as part of a business update

Evidence required for submission to NCFE

• network manager interview audio recording (saved as an appropriate audio file, for example MP3)
• email to team leader detailing questions asked, responses and summary of issues that have been identified (on email template document) in .pdf format
• email to facilities manager with an overview of the issues that have been identified that can be used in an update email to the business (on email template document) in .pdf format
• all completed work must be submitted at the end of this task

When you have completed this task, you should save in a .pdf format, and name your file: Surname_Initial_student number_evidence reference for example Smith_J_123456789_Task2

Additional guidance

This task will also assess your English skills.

You will have access to a word processing application or other suitable software to enable you to complete this task.

Use the email template provided to construct your emails; do not use your own email account. Access to the internet is permitted.

Access to any online cloud storage is not permitted.

Use of online chat or emails is not permitted.

Access to previous class notes/teaching materials is not permitted.

Last Updated
2025-10-17 13:08:24