week 4

Task 4: 3 hours 30 minutes

You must read the information on all pages provided for this task before starting your response.

(12 marks)

Scenario

The computer and software upgrade project is nearing its completion and Willow Technology are considering implementing your proposals.

Your team leader (technical audience) wants you to prepare for a post-project review and create a sample satisfaction survey that could be used to test end-users’ satisfaction and measure if your solution fulfils the desired outcomes.

Instructions for students

• You should create a sample satisfaction (6 marks) survey that: is professionally formatted and suitable to be distributed to non-technical customers
• includes a range of questions to check ease of use, stability of the network, ability to access files and folders and overall satisfaction with the network

Your post-project review (6 marks) should include:

• a brief overview of the key issues present in the computer and software upgrade project
• your identified solution
• any security issues you have mitigated
• a brief evaluation of your own performance, including considering areas that could be developed or improved in a future projec
• Evidence required for submission to NCFE
• a sample satisfaction survey document in .pdf format

a post-project review document in .pdf format When you have completed this task, you should save in a .pdf format, and name your file:

Surname_Initial_student number_evidence reference for example Smith_J_123456789_Task4

Additional guidance

This task will also assess your English skills.

You will have access to a word processing application or other suitable software to enable you to complete this task. You will have access to all of your completed ESP tasks for this task apart from the interview audio recording.

Access to the internet is permitted.

Access to any online cloud storage is not permitted.

Use of online chat or emails is not permitted

Access to previous class notes/teaching materials is not permitted. You are permitted to have up to a maximum of 15 minutes rest break during this task. This must be supervised.

Last Updated
2025-10-17 13:07:55