3.4 Connectivity methods, i.e.: • LAN (i.e. Ethernet, Token Ring) • WAN (i.e. ADSL, leased line, ISDN) • MAN • voice (i.e. PSTN, cellular) • satellite (i.e. voice, data) • characteristics • purpose
3.5 Business systems, i.e.: • MIS (Management Information System) • CRM (Customer Relationship Management) • SOP (Sales Ordering Process, Standard Operating Procedures) • helpdesk • purpose • benefits and limitations
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Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.