4.1 Communication skills, i.e.: • interpersonal skills (i.e. eye contact, body language) • questioning techniques • verbal (i.e. meetings, telephone, group discussions) • written (i.e. reports, letters, emails, social networking) • non-verbal (i.e. body language) • barriers (i.e. language, distraction, noise, lack of concentration) • appropriate use of language (i.e. formal, informal,technical, non-technical)
4.2 Communication technology, i.e.: • presentation software • word processing • email • web • blogs/vlogs • instant messaging • use
4.3 Personal attributes (i.e. self-motivation, leadership, respect, dependability, punctuality, problem solving, determination, independence, time management, team working, written numerical and verbal skills, planning and organisation skills)
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Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.