Learning Aims and Objectives:
Aim: In this week's page, students will learn the.
Objectives:
1. By the end of this week's page students will be able to.
2. By the end of the week's page students will be able to.
3. By the end of the week's page students will be able to .
4. By the end of the week's page students will be able to
5. By the end of the week's page students will be able to.
The concepts, features and implications of the use of software and hardware as part of an IT service delivery solution.
• Understand the features and use of software services to support typical uses of
IT service(s), including:
o communication
o collaboration
o virtualisation and containerisation
o product production and/or service provision
o financial transactions
o file storage and/or transfer
o platform/service hosting
o productivity
o remote access
o creativity and/or innovation
o customer access to product and/or service
o data collection and analysis (including metrics)
o performance analysis (including metrics).
Complete page 25 - Software Service Options of your Onenote class activities, it is essential that you complete this as this will provide revision notes towards your end of unit assessment
• Be able to analyse the needs of an organisation and identify the types of software, and the features that would be used, to meet IT service delivery requirements:
o operating systems: - When providing an IT service solution to a client, you need to provide information to the operating systems that will be implemented. Your client can be using specific hardware that is only compatible with some operating systems, for example, Apple's OS would only be able to be installed on the apple server hardware to be able to fully optimise the resource and in some instances, for it to run at all, this may have a cost implication. If a client has a budget limitation they may find that open-source operating systems would be the best fit for them, for example, Red Hat Linux, Ubuntu server or any other distribution.
o utility software
o application software, including content management systems and expert systems
In some instances companies may require application software to be used internally, this can range from training software to SAGE accounting software. These systems may require additional hardware to run, for example, a web server. However, this could be negotiated by using software-based emulation called virtualization.
Where might a company use a content management system? In most companies, employees when starting employment and or during their employment will be required to undertake core training that could be delivered using content management systems where the users access material, quizzes and upload work to prove that they have participated in the training requirements for them to do their work.
o combining tools and applications.
Complete page 26 - Analyse the types of Software Needed of your Onenote class activities, it is essential that you complete this as this will provide revision notes towards your end of unit assessment
• Be able to analyse the needs of an organisation and describe the use of open-source and proprietary software as part of an IT service delivery solution that takes into consideration relevant contextual factors, including:
o customisation
o expertise
o functionality
o implementation/deployment
o interoperability
o performance
o scalability
o stability
o support.
Complete page 27 - Analyse Open-Source and Proprietary Software needed of your Onenote class activities, it is essential that you complete this as this will provide revision notes towards your end of unit assessment
EXAM PREP - REFER TO PAST PAPERS AND STUDENT EXAMPLES
Links to Learning Outcomes |
Links to Assessment criteria |
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Money: Budgeting, Estimating, Rounding to nearest pound, using correct symbols, calculating costs using a calculator
Analysis of information: Interpreting Results, Drawing conclusions from data, Comparing data
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.