Learning Aims and Objectives:
Aim: In this week's page, students will learn the.
Objectives:
1. By the end of this week's page students will be able to.
2. By the end of the week's page students will be able to.
3. By the end of the week's page students will be able to .
4. By the end of the week's page students will be able to
5. By the end of the week's page students will be able to.
Understand the concepts and challenges of managing infrastructure, users and IT services in an organisation to meet current and future needs and priorities.
• Be able to analyse the needs of an organisation and describe how IT infrastructure, services and users will be managed as part of an IT service delivery solution that considers relevant factors, including:
o user management and support
o customer management and support
o product/service delivery
o asset management
o changes in product/service
o changes in organisational needs/aims
o incident management
o performance metrics, including collection and analysis.
• Understand the role and implications of acceptable use policies on the provision and management of IT service delivery solutions.
• Understand the implications for organisations of using in-house and external systems for provision of IT service delivery solutions, including:
o service-level agreements (SLAs)
o hardware and software requirements
o cost
o availability
o scalability
o legal ownership of data and jurisdiction
o problems encountered by data and processing residing in multiple jurisdictions
o issues relating to data and processing residing regions that may not have appropriate laws covering protection and use of data
o implementation.
Complete page 31 - Using Internal and External Systems to Manage Change of your Onenote class activities, it is essential that you complete this as this will provide revision notes towards your end of unit assessment
EXAM PREP - REFER TO PAST PAPERS AND STUDENT EXAMPLES
Links to Learning Outcomes |
Links to Assessment criteria |
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Listening: Listen and respond to speakers ideas and perspectives, and how they construct and express meanings
Reading: Read and understand texts, selecting material appropriate to purpose, collating from different sources and making comparisons and cross-references as appropriate.
Writing: Write to communicate clearly, effectively and imaginatively, using and adapting forms and selecting vocabulary appropriate to task and purpose in ways that engage the reader
Money: Budgeting, Estimating, Rounding to nearest pound, using correct symbols, calculating costs using a calculator
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.