week 6

B2 Routine support activities

Routine support activities for an IT system, including:

• helpdesk and technical support – issue and fault logging and management, communicating with users, routine support and repair tasks, workaround solutions.

• analysis of system data to identify problem areas and trends and to improve performance, e.g. amount of downtime, application monitoring, system monitoring software

• account management – user account creation, password resets, setting and adjusting access rights, storage area limits.


Last Updated
2020-01-28 13:41:38
English and Maths

English


Maths

Analysis of information: Interpreting Results, Drawing conclusions from data, Comparing data

Using Numbers: Counting, Place value, adding and subtracting, multiplying and dividing.

 


Stretch and Challenge

Stretch and Challenge


  • Fast to implement
  • Accessible by default
  • No dependencies
Homework

Homework


Equality and Diversity Calendar
How to's

How 2's Coverage

Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.



Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.

Links to Learning Outcomes

Links to Assessment criteria

B2 Routine support activities

  

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