B2 Routine support activities
Routine support activities for an IT system, including:
• helpdesk and technical support – issue and fault logging and management, communicating with users, routine support and repair tasks, workaround solutions.
• analysis of system data to identify problem areas and trends and to improve performance, e.g. amount of downtime, application monitoring, system monitoring software
• account management – user account creation, password resets, setting and adjusting access rights, storage area limits.
Links to Learning Outcomes |
Links to Assessment criteria |
|
|---|---|---|
|
B2 Routine support activities |
Analysis of information: Interpreting Results, Drawing conclusions from data, Comparing data
Using Numbers: Counting, Place value, adding and subtracting, multiplying and dividing.
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.