week 8

B4 Performance of IT systems

• Security optimisation, e.g. firewalls and access control rules, latest patches and known vulnerabilities, device hardening as required, management of system permissions.

• Traffic optimisation, e.g. checking performance, under load, throughput and speed, identifying bottlenecks and how these might be resolved.

• Improving system performance:

o techniques, e.g. basic input/output system (BIOS) settings, firmware updates (‘flashing’), operating systems (OS) settings, memory management, disk optimisation, antivirus, anti-spyware, hardware and software upgrades

o upgrades, including: – hardware processor, e.g. memory, video card, motherboard, router – software, e.g. installing patches, installation and un-installation procedures, system rollback.

• Automated system monitoring, e.g. servers, disk space and network availability and monitoring of a system during support activities to ensure it works as intended.

B5 Personal behaviours

• Time management, including planning, setting relevant targets, how and when feedback from others will be gathered.

• Reviewing and responding to outcomes, including the use of feedback from others.

• Behaviours and their impact on outcomes, to include professionalism, etiquette, communication, supportive of others, appropriate leadership, and responsibility.

Last Updated
2020-01-28 13:45:53