C1 IT system diagrams
• Understand and interpret computer system documents in written and graphical form, to include route maps, upgrade paths, schedules, Gantt charts, reports of network performance monitoring and maintenance checklists.
C2 Incident response and disaster recovery planning Organisation continuity planning in accordance with the current ISO/IEC 27031 or other relevant international equivalents:
• management of incidents, including identification, classification, and priority of incidents, minimising business impact and workaround solutions
• identifying areas for IT readiness and critical systems
• measure continuity, security and readiness for a potential disaster, including recovery time objective (RTO) and recovery point objective (RPO)
• backup planning
• site mirroring and when this is best implemented
• disaster recovery procedures and planning for unplanned downtimes, including possible workaround solutions.
C3 Capacity planning
• Capacity of systems based on the type, location and number of concurrent users and overtime and the nature of the work being done.
• Optimisation of networked systems and assets to provide value for money for an organisation.
• Capacity planning to cover the current and future needs of an organisation, based on three-, five- and ten-year intervals.
• Capacity considerations, to include system requirements, scalability, availability and suitability of cloud-based solutions and customer experience.
• Monitoring of the system, e.g. disk, memory and central processing unit (CPU) capacity and performance over the system life cycle and to identify potential bottlenecks, e.g. peaks, spikes and troughs.
Links to Learning Outcomes |
Links to Assessment criteria |
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Learning aim C: Develop a plan to support and manage a new IT system using industry standards and methods C1 IT system diagrams C2 Incident response and disaster recovery planning C3 Capacity planning |
Length, weight, capacity, temperature: Measuring, using scales, ruler, tape measure, thermometer Recording and comparing results, converting, Choosing appropriate units and measuring instruments, estimating.
Analysis of information: Interpreting Results, Drawing conclusions from data, Comparing data
Statistic extracting information: Tables, Diagrams, Charts and Graphs
Using Numbers: Counting, Place value, adding and subtracting, multiplying and dividing.
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.