C4 Sustainability and environmental waste planning
• Sustainability considerations, including external service providers/cloud, consideration of finite resources, reduction of waste with recycling, repair of hardware and software instead of replacing, sourcing of products that reduce carbon, remote working.
• Environmental management, including:
o on-site IT system effects, e.g. ground water, air quality, noise pollution
o recycling, to include current and relevant parts of Waste Electric and Electronic Equipment (WEEE) Regulations 2013 or other international equivalents.
C5 An IT technical support and management plan
• Understand that all IT support and management plans should have a purpose, a defined scope of the IT systems covered, client’s requirements and constraints.
• An IT support and management plan should cover as a minimum: disaster recovery, incident response, capacity management, and sustainability and environmental management. Other parts of a support and management plan could include:
o security planning, e.g. apply and monitor procedures for security, including access controls, malware protection, data protection, internet and email protection, encryption, audit trails
o ergonomics, e.g. workstation layout, positioning of equipment, health and safety issues, including repetitive strain injury (RSI), eye strain, electrical equipment safety, trailing cables, PAT
o floor plans to show the positioning of office furniture, e.g. desks, cabinets and positioning of IT equipment, e.g. workstations, cabling, servers, printers, lighting, air conditioning
o outsourcing of IT services, e.g. cloud storage, including SLAs
o other procedures and policies, e.g. fault and issue reporting and escalation process, user support documentation and acceptable usage and safe use policies, e.g. internet.
Links to Learning Outcomes |
Links to Assessment criteria |
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Collect and record data: Questionnaires, Observation, Tally
Using Numbers: Counting, Place value, adding and subtracting, multiplying and dividing.
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.