B4 Performance of IT systems
• Security optimisation, e.g. firewalls and access control rules, latest patches and known vulnerabilities, device hardening as required, management of system permissions.
• Traffic optimisation, e.g. checking performance, under load, throughput and speed, identifying bottlenecks and how these might be resolved.
• Improving system performance:
o techniques, e.g. basic input/output system (BIOS) settings, firmware updates (‘flashing’), operating systems (OS) settings, memory management, disk optimisation, antivirus, anti-spyware, hardware and software upgrades
o upgrades, including: – hardware processor, e.g. memory, video card, motherboard, router – software, e.g. installing patches, installation and un-installation procedures, system rollback.
• Automated system monitoring, e.g. servers, disk space and network availability and monitoring of a system during support activities to ensure it works as intended.
B5 Personal behaviours
• Time management, including planning, setting relevant targets, how and when feedback from others will be gathered.
• Reviewing and responding to outcomes, including the use of feedback from others.
• Behaviours and their impact on outcomes, to include professionalism, etiquette, communication, supportive of others, appropriate leadership, and responsibility.
Links to Learning Outcomes |
Links to Assessment criteria |
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B4 Performance of IT systems B5 Personal behaviours |
Collect and record data: Questionnaires, Observation, Tally
Time: Reading clocks and calendars, using timetables, organising appointments, conversions, dates
Analysis of information: Interpreting Results, Drawing conclusions from data, Comparing data
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.