C2 Online communities
The features of online communities and the implications of their widespread use for organisations
and individuals.
• Ways of communicating and interacting with online communities:
o social media
o blog, microblog, vlog
o wiki
o chatrooms
o instant messaging
o podcasts
o forums.
• The implications for individuals of using and accessing online communities:
o user experience – ease of use, performance, availability, accessibility
o meeting needs
o cost
o privacy
o security.
• The implications for organisations of using and accessing online communities:
o employee and customer experience – ease of use, performance, availability,
accessibility
o customer needs
o cost
o implementation – timescales, testing
o replacement or integration with current systems
o productivity
o working practices
o security.
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