week 10

C2 Online communities

The features of online communities and the implications of their widespread use for organisations

and individuals.

• Ways of communicating and interacting with online communities:

o social media

o blog, microblog, vlog

o wiki

o chatrooms

o instant messaging

o podcasts

o forums.

• The implications for individuals of using and accessing online communities:

o user experience – ease of use, performance, availability, accessibility

o meeting needs

o cost

o privacy

o security.

• The implications for organisations of using and accessing online communities:

o employee and customer experience – ease of use, performance, availability,

accessibility

o customer needs

o cost

o implementation – timescales, testing

o replacement or integration with current systems

o productivity

o working practices

o security.

Last Updated
2021-04-20 15:18:25