E Impact of IT systems
The uses, issues and implications of IT systems and their impact on individuals and organisations.
E1 Online services
How the features of online services are used to meet the needs of individuals and organisations.
• The features and implications of using online services to support:
o retail
o financial services
o education and training
o news and information
o entertainment and leisure
o productivity
o booking systems.
• The uses, impact and implications for individuals and organisations of:
o transactional data
o targeted marketing
o collaborative working.
E2 Impact on organisations
• The features and implications of IT systems used by organisations for:
o stock control
o data logging
o data analysis
o general office tasks
o creative tasks
o advertising
o manufacturing
o security.
• The impact and implications for organisations of IT systems in terms of:
o user experience – ease of use, performance, availability, accessibility
o employee and customer needs
o cost
o implementation – timescales, testing, downtime
o replacement or integration with current systems
o productivity
o working practices
o staff training needs (initial and ongoing)
o user support
o security.
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