o identifying trends and patterns
o monitoring performance:
▪ staff
▪ product/service usage
o forecasting (for example predictive analytics)
o informing decision making
o customer profiles
o targeting customers
o direct promotion
o monitoring and control of operations
o setting and monitoring of KPIs
o service improvement
Links to Learning Outcomes |
Links to Assessment criteria |
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R3.7 Applications of data within an organisation: |
Anonymous Assessment - Learners assess an anonymous piece of work containing deliberate mistakes against given success criteria.