Week 1

P1.1 The range of responsibilities, job roles and skills required of professionals in digital

infrastructure:

• responsibilities:

o installing, testing and maintaining infrastructure components and systems

o maintaining the efficiency and effectiveness of an organisation’s infrastructure

o communicating digital infrastructure updates and scheduled system changes to end users

o proactive management of digital services using structured techniques and digital tools to ensure

optimum availability

o recovery and restoration of digital services

o performance optimisation of hardware, software and network system

o applying security measures to digital devices and networks

o incident/problem detection, support and escalation (for example escalation to 3rd line technical

support)

o working to relevant legislation, standards and industry best practice

o system design and documentation to organisational standards

• job roles:

o service desk roles (for example technician/operative)

o 1st line to 4th line (for example analyst/engineer)

o network engineer

o server engineer

o infrastructure technician

• skills:

o analytical thinking and problem solving

o using digital monitoring and diagnostic tools:

â–ª logging and service management systems

â–ª manage social media (for example wikis, messages)

o communicating effectively with technical and non-technical staff

o project management and planning:

â–ª prioritisation of tasks and workload

o collaboration and working as part of a team

o continuous learning, improving and upskilling

Last Updated
2024-07-11 10:10:14