Week 1

3.1 Understand and be able to identify types of sources of knowledge that can be applied within digital support

• Academic publications (for example, textbooks, research journals and periodicals).

• Supplier literature (for example, handbooks or online articles for specific devices, computers or laptops).

• Search engines (for example, Google, Bing).

• Websites (for example, wikis, forums, Stack Overflow, manufacturers’ websites).

• Social media (for example, company profiles for Twitter/X, Facebook and LinkedIn).

• Blogs (for example, reviews of new technologies, opinions on topical issues in the digital sector).

• Vlogs (for example, demonstrations, tutorials on digital technologies).

• Professional networks (for example, digital transformation networking events/conferences).

• E-learning (for example, MOOCs, recognised vendor qualifications, Cisco).

• Peers (for example, colleagues, network contacts, other industry professionals).

• Be able to identify sources of knowledge and apply factors that legitimise their use to meet requirements in a digital infrastructure context:

o identify and clarify the parameters of the requirements

o identify appropriate sources of knowledge (up to 3) (for example, search engines, blogs)

o apply the factors of reliability and validity to identified sources (for example, authority, date of publication)

o assess and review potential bias of sources

o assess and review the identified sources’ appropriateness to meet the requirements.

(E4, D1)

Last Updated
2026-09-08 12:48:14