Week 1

6.1 Impact of digital technologies

6.1.1 Understand how the increased reliance on digital systems impacts on:

• organisational culture:

o changes in communication methods (face to face, email, video calls)

o increased productivity and availability expectations

o increase in staff monitoring o new working practices (remote/hybrid/in-office working)

o automation of services including the use of artificial intelligence (AI)

society:

o loss of jobs

o shift in skill requirements

o reduction in human decision making and loss of empathy

o privacy (digital footprint, surveillance)

o changing behaviours (loss of social skills, digital identity)

o access to wider social networks (personal and professional)

o access to online services (government, commercial and entertainment)

o potential isolation (lack of skill, equipment, connectivity, resistance to change)

o improved access to information (professional and personal)

o increased use of AI, including generative AI (textual, graphical, video and audio)

o globalisation: – access to global media sources.

Last Updated
2025-09-05 15:14:53