Week 3

5.4.3 Understand how organisations can respond to change:

• new or amended policies
• new or amended business processes:
  • change in staffing number
  • change in delivery schedules
  • change in opening hours
• new or amended products or services:
  • completely new products or services
  • next generation products or services
  • minor updates to existing products or services 
• new or improved digital systems:
  • back end systems
  • customer facing systems
• improved training 
• restructuring:
  • change in management structure
  • re drawing of boundaries.

Last Updated
2026-06-02 09:54:51