Week 12

5.5.7 Understand the interaction needs of end-users:

• clients/end-users
  • verbal support (in-person/over the phone/digital conference)
  • written updates (email/support ticket system/IM)
  • training (individual/classroom and pre-created e-learning)
  • remote support
  • screen sharing
• managers:
  • direction, support and escalation routes (email/support ticket)
  • progress reports (written and verbal)
  • presentation on progress/proposals
• peers/colleagues:
  • sharing of best practice
  • dissemination of knowledge
  • training
  • collaborative working.

Last Updated
2026-06-02 10:43:22