Week 6

5.5.1 Understand roles, responsibilities and required skills when supporting digital infrastructure:

• responsibilities:
  • install, test and maintain components
  • schedule system updates and communicate changes to end users
  • maintain optimum system availability
  • perform recovery and restoration 
  • optimise hardware, software and network performance
  • apply security measures
  • troubleshoot problems
  • escalate issues
  • work to relevant legislation
  • design and document system changes
• roles:
  • technician/service desk roles
  • line support (first to fourth level)
  • network installation
  • server support
• skills:
  • problem solving
  • analytical thinking
  • use digital tools
  • communicate effectively
  • prioritise tasks
  • teamwork
  • importance of upskilling.

Last Updated
2026-06-02 10:12:30