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Pathway core element 1: Careers within the digital support services sector

Unit: 31

Careers within the digital support services sector

Responsibilities, role profiles, skills needed of various professionals involved in:

Digital infrastructure, including an overview of:

 the type of support to internal and external customers and the skills needed to work across software and hardware solutions

 maintaining the efficiency and effectiveness of organisations through the use of good practice processes, procedures, structured techniques and methodologies for both the proactive management of digital services to ensure optimal availability as far as possible and the reactive approaches to recovery to restore digital services as quickly as possible from unavoidable failures

 using digital tools to support system availability, incident and problem detection, problem solving and collaborative working, such as monitoring and diagnostic tools, logging systems and enterprise social media, for example wikis and messaging

 typical job roles and the types of organisations where these exist

Network cabling including an overview of:

 the size and range of tasks and projects that a network cable installer could be involved in

 skills needed e.g. physical demands such as lifting and moving heavy equipment

 the need for excellent and consistent levels of customer service

 typical job roles and the types of organisations where these exist

Unified communications including an overview of:

 the need to establish and maintain communications systems

 the range of remote and physical tools and equipment

 skills needed including flexible working; alone or as part of a team, office based, field-based, or in remote sites as required

 typical job roles and the types of organisations where these exist

Digital support including an overview of:

 large and small organisations, in all sectors, and within public, private and voluntary organisations

 skills needed including supporting service users though online and digital channels

 the difference between digital applications and digital service

 typical job roles and the types of organisations where these exist

Routes into digital support services, such as:

 apprenticeship route

 degree route

 the role and range of professional qualifications

 professional recognition and the organisations involved