Communication in digital support services
Communication methods, formats and techniques, including:
ï‚· written, verbal, non-verbal
ï‚· presentation, email, conversation, incident ticket, status updates
ï‚· audience
ï‚· active listening
Range of roles within an organisation, how they relate to and interact with each other including:
ï‚· customer
ï‚· manager
ï‚· client
ï‚· peer
ï‚· technical and non-technical