Pathway core element 2: Communication in digital support services


Unit: 32


Communication in digital support services

Communication methods, formats and techniques, including:

 written, verbal, non-verbal

 presentation, email, conversation, incident ticket, status updates

 audience

 active listening

 

Range of roles within an organisation, how they relate to and interact with each other including:

 customer

 manager

 client

 peer

 technical and non-technical


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