Week 4

P2.4 The relation and interaction between digital support services and technical and non-technical

customers/clients/end users:

• verbal support in person or over the phone

• written updates by email or added to a support ticket or system which the user can view

• classroom or individual training and support

• remote support

• screen sharing

• messaging technology

• pre-recorded topic-based e-learning

English and Maths

English

Stretch and Challenge

Homework

Equality and Diversity Calendar

How to's

Links to Learning Outcomes		Links to Assessment Criteria

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