Week 4

5.4.4 Understand the processes, benefits and drawbacks of the change

• management process:
• identifying type of change:
  • new system
  • amendment to existing system
• role of Change Advisory Board (CAB):
  • prioritise change requests
  • review change requests
  • stages of approval
  • monitor change process: – collate and analyse change data – check change is implemented – take action to accelerate change
  • provide feedback
• identifying the changes to be made:
  • using SMARTER objectives (specific, measurable, 
• achievable, realistic, time-bound, evaluated, reviewed)
• identifying impact of change:
  • measure/forecast positive and negative impact
  • analysis of positive and negative impact
• allocation of resources:
  • budget
  • time
  • staffing
  • hardware and software
• identify and communicate potential risks and desired impact(s) 
• to stakeholders:
  • gain acceptance
  • ensure compliance
• configuration of the new system or process:
  • integration with legacy systems
  • maintaining service during change
• importance of fully testing new systems:
  • reproducibility of results
  • test environment including hardware and software

• method of implementing change:
  • parallel 
  • phased 
  • direct 
  • pilot 
• documenting the change process:
  • ensuring requirement traceability, including responsibility 
  • and accountability
  • maintaining up-to-date information
  • recording of all decisions
  • retaining change documentation
  • user training manuals
• importance of rollback planning:
  • back-up methodology
  • back-up location
  • recovery plan
• identify training needs:
  • new training requirements
  • refresher course
• identify methods of monitoring progress:
  • post progress review
• version control.

Last Updated
2026-06-02 10:06:52