Week 11

2.23 Be able to monitor and operate information systems

Analyse performance of system components:

o hardware

o software

o database

o network

o people.

• Assess and monitor the appropriate security controls (for example, firewalls, anti-virus).

• Monitor network performance and user traffic.

• Operate and maintain assets:

o track software licences

o respond to requests for hardware and software

o log and tag assets correctly.

• Support users via face to face or remote access software:

o train users in use of the system

o organise and record user issues within a content

management system

o user password management

o fault identification

o issue escalation.

• Record and summarise all relevant findings and actions to inform future policies and procedures:

o logically organise all findings

o using appropriate technical terms.

2.24 Understand the components of version control management and its application within digital support

• Fresh installation:

o OS

o application software

o utility software

o licensing.

• Patching and updating:

o system updates (for example OS updates)

o driver/firmware updates

o anti-virus/anti-malware updates

o software and applications.

• Updates:

o installation of updates

o rollback procedures:

– rollback device drivers

o rollback OS update failures

o rollback updates.

• Deployment using network tools (for example, group policy):

o locally installed

o network deployed

o testing

o release control.

2.25 Understand the process of asset management and its application in digital support

• Identification and planning:

o user needs

o organisational needs

o constraints

o deployment strategies.

• Acquisition and implementation:

o sourcing assets (for example hardware and software)

o integration into current system.

• Operation and maintenance:

o tracking software licences

o responding to requests for hardware and software.

• Decommissioning and redeployment:

o removing non-utilised assets

o decommissioning out-of-date systems

o management of new or leaving staff profiles.

Last Updated
2026-07-13 09:01:12